Period of time: 2008年2期
Publisher: Emerald Group Publishing Ltd
Founded in: 1990
Total resources: 67
ISSN: 0956-4233
Subject: F2 Economic Planning and Management
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
International Journal of Service Industry Management,volume 11,issue 2
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The past, present and future of customer access centers
International Journal of Service Industry Management,volume 11,issue 2 , Vol. 11, Iss. 2, 2000-02 , pp.Operational determinants of caller satisfaction in the call center
By Feinberg Richard A,Kim Ik-Suk,Hokama Leigh,Ruyter Ko de,Keen Cherie in (2000)
International Journal of Service Industry Management,volume 11,issue 2 , Vol. 11, Iss. 2, 2000-02 , pp.Customer expectation dimensions of voice-to-voice service encounters: a scale-development study
By Burgers Arjan,Ruyter Ko de,Keen Cherie,Streukens Sandra in (2000)
International Journal of Service Industry Management,volume 11,issue 2 , Vol. 11, Iss. 2, 2000-02 , pp.Customer satisfaction and call centers: an Australian study
By Bennington Lynne,Cummane James,Conn Paul in (2000)
International Journal of Service Industry Management,volume 11,issue 2 , Vol. 11, Iss. 2, 2000-02 , pp.The sacrificial HR strategy in call centers
By Wallace Catriona M,Eagleson Geoff,Waldersee Robert in (2000)
International Journal of Service Industry Management,volume 11,issue 2 , Vol. 11, Iss. 2, 2000-02 , pp.Call centre capacity management
By Betts Alan,Meadows Maureen,Walley Paul in (2000)
International Journal of Service Industry Management,volume 11,issue 2 , Vol. 11, Iss. 2, 2000-02 , pp.