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Period of time: 2008年1期
Publisher: Emerald Group Publishing Ltd
Founded in: 1990
Total resources: 67
ISSN: 0956-4233
Subject: F2 Economic Planning and Management
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
International Journal of Service Industry Management,volume 15,issue 1
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By Yen HsiuJu Rebecca,Gwinner Kevin P.,Su Wanru in (2004)
International Journal of Service Industry Management,volume 15,issue 1 , Vol. 15, Iss. 1, 2004-02 , pp.![](/images/ico/ico5.png)
The influence of employee organizational citizenship behavior on customer loyalty
By Castro Carmen Barroso,Armario Enrique Martín,Ruiz David Martín in (2004)
International Journal of Service Industry Management,volume 15,issue 1 , Vol. 15, Iss. 1, 2004-02 , pp.![](/images/ico/ico5.png)
Managing customer expectations in the service encounter
International Journal of Service Industry Management,volume 15,issue 1 , Vol. 15, Iss. 1, 2004-02 , pp.![](/images/ico/ico5.png)
New service development in high tech sectors: A decision-making perspective
By Riel Allard C.R. van,Lievens Annouk in (2004)
International Journal of Service Industry Management,volume 15,issue 1 , Vol. 15, Iss. 1, 2004-02 , pp.![](/images/ico/ico5.png)
What drives consumers to shop online? A literature review
By Monsuwé Toñita Perea y,Dellaert Benedict G.C.,Ruyter Ko de in (2004)
International Journal of Service Industry Management,volume 15,issue 1 , Vol. 15, Iss. 1, 2004-02 , pp.