Period of time: 2008年3期
Publisher: Emerald Group Publishing Ltd
Founded in: 1990
Total resources: 67
ISSN: 0956-4233
Subject: F2 Economic Planning and Management
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
International Journal of Service Industry Management,volume 8,issue 3
Menu
Customer contributions and roles in service delivery
By Bitner Mary Jo,Faranda William T.,Hubbert Amy R.,Zeithaml Valarie A. in (1997)
International Journal of Service Industry Management,volume 8,issue 3 , Vol. 8, Iss. 3, 1997-09 , pp.On the relationship between customer participation and satisfaction: two frameworks
By Kellogg Deborah L.,Youngdahl William E.,Bowen David E. in (1997)
International Journal of Service Industry Management,volume 8,issue 3 , Vol. 8, Iss. 3, 1997-09 , pp.The qualitative satisfaction model
By Stauss Bernd,Neuhaus Patricia in (1997)
International Journal of Service Industry Management,volume 8,issue 3 , Vol. 8, Iss. 3, 1997-09 , pp.Organizational teamworking frameworks: evidence from UK and USA-based firms
By Teare Richard,Ingram Hadyn,Scheuing Eberhard,Armistead Colin in (1997)
International Journal of Service Industry Management,volume 8,issue 3 , Vol. 8, Iss. 3, 1997-09 , pp.