International Journal of Service Industry Management,volume 8,issue 4  (04-2008)

Period of time： 2008年4期

Publisher： Emerald Group Publishing Ltd

Founded in： 1990

Total resources： 67

ISSN： 0956-4233

Subject： F2 Economic Planning and Management

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International Journal of Service Industry Management,volume 8,issue 4

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Application of root cause analysis in a service delivery operational environment: A framework for implementation

By Dorsch Jeffrey J,Yasin Mahmoud M,Czuchry Andrew J in (1997)

International Journal of Service Industry Management,volume 8,issue 4 , Vol. 8, Iss. 4, 1997-04 , pp. 268-289

Emerald Group Publishing Ltd

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The influence of experience on service expectations

By Johnson Cathy,Mathews Brian P in (1997)

International Journal of Service Industry Management,volume 8,issue 4 , Vol. 8, Iss. 4, 1997-04 , pp. 290-305

Emerald Group Publishing Ltd

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A process-oriented contingency approach to responsibility in professional services

By Modell Sven in (1997)

International Journal of Service Industry Management,volume 8,issue 4 , Vol. 8, Iss. 4, 1997-04 , pp. 306-335

Emerald Group Publishing Ltd

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The nomological net of perceived service quality

By Roest Henk,Pieters Rik in (1997)

International Journal of Service Industry Management,volume 8,issue 4 , Vol. 8, Iss. 4, 1997-04 , pp. 336-351

Emerald Group Publishing Ltd

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Total 4 item(s)