Period of time： 2008年4期
Publisher： Emerald Group Publishing Ltd
Founded in： 1990
Total resources： 67
ISSN： 0956-4233
Subject： F2 Economic Planning and Management
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
International Journal of Service Industry Management,volume 19,issue 4
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The service recovery paradox: true but overrated?
By Michel Stefan,Meuter Matthew L. in (2008)
International Journal of Service Industry Management,volume 19,issue 4 , Vol. 19, Iss. 4, 2008-08 , pp.
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