Period of time: 2014年3期
Publisher: Emerald Group Publishing Ltd
Founded in: 1990
Total resources: 114
ISSN: 0960-4529
Subject: F2 Economic Planning and Management
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
Managing Service Quality,volume 11,issue 3
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The perceived service quality concept - a mistake?
By Grönroos Christian in (2001)
Managing Service Quality,volume 11,issue 3 , Vol. 11, Iss. 3, 2001-05 , pp.Call centre management: is service quality a priority?
Managing Service Quality,volume 11,issue 3 , Vol. 11, Iss. 3, 2001-05 , pp.Advent of e-business concepts in legal services and its impact on the quality of service
By Muir Lindsey,Douglas Alex in (2001)
Managing Service Quality,volume 11,issue 3 , Vol. 11, Iss. 3, 2001-05 , pp.Survey timing and consumer perceptions of service quality: an overview of empirical evidence
By O'Neill Martin,Palmer Adrian in (2001)
Managing Service Quality,volume 11,issue 3 , Vol. 11, Iss. 3, 2001-05 , pp.The system dynamics model for engineering services
By Lai C.L.,Ip W.H.,Lee W.B. in (2001)
Managing Service Quality,volume 11,issue 3 , Vol. 11, Iss. 3, 2001-05 , pp.Managing customer expectations in professional services
Managing Service Quality,volume 11,issue 3 , Vol. 11, Iss. 3, 2001-05 , pp.Activity-based cost management in financial services industry
By Hussain Md. Mostaque,Gunasekaran A in (2001)
Managing Service Quality,volume 11,issue 3 , Vol. 11, Iss. 3, 2001-05 , pp.