Period of time: 2014年5期
Publisher: Emerald Group Publishing Ltd
Founded in: 1990
Total resources: 114
ISSN: 0960-4529
Subject: F2 Economic Planning and Management
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
Managing Service Quality,volume 12,issue 5
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Exploding some myths about customer relationship management
By Crosby Lawrence A. in (2002)
Managing Service Quality,volume 12,issue 5 , Vol. 12, Iss. 5, 2002-10 , pp.By Kang Gi-Du,Jame Jeffrey,Alexandris Kostas in (2002)
Managing Service Quality,volume 12,issue 5 , Vol. 12, Iss. 5, 2002-10 , pp.The challenges of implementing quality in the Irish hotel industry: a review
By Keating Mary,Harrington Denis in (2002)
Managing Service Quality,volume 12,issue 5 , Vol. 12, Iss. 5, 2002-10 , pp.Organisational effectiveness in Irish health-care organisations
By Downey-Ennis Kay,Harrington Denis in (2002)
Managing Service Quality,volume 12,issue 5 , Vol. 12, Iss. 5, 2002-10 , pp.Service quality in a cellular telecommunications company: a South African experience
By Wal R.W.E. van der,Pampallis A.,Bond C. in (2002)
Managing Service Quality,volume 12,issue 5 , Vol. 12, Iss. 5, 2002-10 , pp.The impact of the ISO 9000:2000 quality standards in small software firms
By McAdam Rodney,Fulton Frances in (2002)
Managing Service Quality,volume 12,issue 5 , Vol. 12, Iss. 5, 2002-10 , pp.