

Period of time: 2014年6期
Publisher: Emerald Group Publishing Ltd
Founded in: 1990
Total resources: 114
ISSN: 0960-4529
Subject: F2 Economic Planning and Management
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
Managing Service Quality,volume 12,issue 6
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Innovation in logistic services and the new business model: a conceptual framework
By Chapman Ross L,Soosay Claudine,Kandampully Jay in (2002)
Managing Service Quality,volume 12,issue 6 , Vol. 12, Iss. 6, 2002-11 , pp.
Exploring the development of quality in higher education
By Avdjieva Maria,Wilson Marie in (2002)
Managing Service Quality,volume 12,issue 6 , Vol. 12, Iss. 6, 2002-11 , pp.
E-government: a new route to public sector quality
By Teicher Julian,Hughes Owen,Dow Nina in (2002)
Managing Service Quality,volume 12,issue 6 , Vol. 12, Iss. 6, 2002-11 , pp.
An inter-industry comparison of quality management practices and performance
By Sharma Bishnu,Gadenne David in (2002)
Managing Service Quality,volume 12,issue 6 , Vol. 12, Iss. 6, 2002-11 , pp.
Attitudes of middle managers to quality-based organisational change
By Davis Douglas,Fisher Thomas in (2002)
Managing Service Quality,volume 12,issue 6 , Vol. 12, Iss. 6, 2002-11 , pp.
Service quality in call centres: implications for customer loyalty
Managing Service Quality,volume 12,issue 6 , Vol. 12, Iss. 6, 2002-11 , pp.
Customers' perspectives on service quality and relationship quality in retail encounters
By Wong Amy,Sohal Amrik in (2002)
Managing Service Quality,volume 12,issue 6 , Vol. 12, Iss. 6, 2002-11 , pp.
E-services and their role in B2C e-commerce
Managing Service Quality,volume 12,issue 6 , Vol. 12, Iss. 6, 2002-11 , pp.