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Period of time: 2014年2期
Publisher: Emerald Group Publishing Ltd
Founded in: 1990
Total resources: 114
ISSN: 0960-4529
Subject: F2 Economic Planning and Management
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
Managing Service Quality,volume 13,issue 2
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Digitizing the customer: the digital moat
Managing Service Quality,volume 13,issue 2 , Vol. 13, Iss. 2, 2003-02 , pp.![](/images/ico/ico5.png)
Emotional intelligence: fundamental competencies for enhanced service provision
By Bardzil Philip,Slaski Mark in (2003)
Managing Service Quality,volume 13,issue 2 , Vol. 13, Iss. 2, 2003-02 , pp.![](/images/ico/ico5.png)
Communicating a quality position in service delivery: an application in higher education
By Gutman Jonathan,Miaoulis George in (2003)
Managing Service Quality,volume 13,issue 2 , Vol. 13, Iss. 2, 2003-02 , pp.![](/images/ico/ico5.png)
To fade or not to fade? That is the question in customer relationships, too
By Tuominen Pekka,Kettunen Ulla in (2003)
Managing Service Quality,volume 13,issue 2 , Vol. 13, Iss. 2, 2003-02 , pp.![](/images/ico/ico5.png)
Calculating the value of customers' referrals
Managing Service Quality,volume 13,issue 2 , Vol. 13, Iss. 2, 2003-02 , pp.![](/images/ico/ico5.png)
Understanding the service profit chain in Latin America: managerial perspective from Mexico
By Maranto Daniel,Reynoso Javier in (2003)
Managing Service Quality,volume 13,issue 2 , Vol. 13, Iss. 2, 2003-02 , pp.![](/images/ico/ico5.png)
Quality in the work environment: a prerequisite for success in new service development
By Edvardsson Bo,Gustavsson BengtOve in (2003)
Managing Service Quality,volume 13,issue 2 , Vol. 13, Iss. 2, 2003-02 , pp.![](/images/ico/ico5.png)
Creating strategies for managing evolving customer service
By Armistead Colin,Kiely Julia in (2003)
Managing Service Quality,volume 13,issue 2 , Vol. 13, Iss. 2, 2003-02 , pp.