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Period of time: 2014年2期
Publisher: Emerald Group Publishing Ltd
Founded in: 1990
Total resources: 114
ISSN: 0960-4529
Subject: F2 Economic Planning and Management
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
Managing Service Quality,volume 15,issue 2
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Service quality: beyond cognitive assessment
Managing Service Quality,volume 15,issue 2 , Vol. 15, Iss. 2, 2005-02 , pp.![](/images/ico/ico5.png)
Service quality as an important dimension of brand equity in Swiss services industries
By Bamert Thomas,Wehrli Hans Peter in (2005)
Managing Service Quality,volume 15,issue 2 , Vol. 15, Iss. 2, 2005-02 , pp.![](/images/ico/ico5.png)
A manufacturer becoming service provider - challenges and a paradox
Managing Service Quality,volume 15,issue 2 , Vol. 15, Iss. 2, 2005-02 , pp.![](/images/ico/ico5.png)
Fading customer relationships in professional services
Managing Service Quality,volume 15,issue 2 , Vol. 15, Iss. 2, 2005-02 , pp.![](/images/ico/ico5.png)
Does customer satisfaction lead to profitability?: The mediating role of share-of-wallet
By Keiningham Timothy L,Perkins-Munn Tiffany,Aksoy Lerzan,Estrin Demitry in (2005)
Managing Service Quality,volume 15,issue 2 , Vol. 15, Iss. 2, 2005-02 , pp.![](/images/ico/ico5.png)
E-services and offline fulfilment: how e-loyalty is created
By Semeijn Janjaap,van Riel Allard C.R.,van Birgelen Marcel J.H.,Streukens Sandra in (2005)
Managing Service Quality,volume 15,issue 2 , Vol. 15, Iss. 2, 2005-02 , pp.![](/images/ico/ico5.png)
The importance of attitude and appearance in the service encounter in retail and hospitality
By Nickson Dennis,Warhurst Chris,Dutton Eli in (2005)
Managing Service Quality,volume 15,issue 2 , Vol. 15, Iss. 2, 2005-02 , pp.