Period of time: 2014年4期
Publisher: Emerald Group Publishing Ltd
Founded in: 1990
Total resources: 114
ISSN: 0960-4529
Subject: F2 Economic Planning and Management
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
Managing Service Quality,volume 15,issue 4
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Domestic inter-cultural service encounters: an integrated model
By Hopkins Shirley A,Hopkins Willie E,Hoffman K Douglas in (2005)
Managing Service Quality,volume 15,issue 4 , Vol. 15, Iss. 4, 2005-04 , pp.Strategic imperatives and the pursuit of quality in the US airline industry
By Rhoades Dawna L,Jr Blaise Waguespack in (2005)
Managing Service Quality,volume 15,issue 4 , Vol. 15, Iss. 4, 2005-04 , pp.Impediments to improvements in service quality in luxury hotels
By Presbury Rayka,Fitzgerald Anneke,Chapman Ross in (2005)
Managing Service Quality,volume 15,issue 4 , Vol. 15, Iss. 4, 2005-04 , pp.A customized measure of service quality in the UAE
By Jabnoun Naceur,Khalifa Azaddin in (2005)
Managing Service Quality,volume 15,issue 4 , Vol. 15, Iss. 4, 2005-04 , pp.Quality management in service firms: sustaining structures of total quality service
By Gupta Atul,McDaniel Jason C,Herath S Kanthi in (2005)
Managing Service Quality,volume 15,issue 4 , Vol. 15, Iss. 4, 2005-04 , pp.