

Period of time: 2014年4期
Publisher: Emerald Group Publishing Ltd
Founded in: 1990
Total resources: 114
ISSN: 0960-4529
Subject: F2 Economic Planning and Management
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
Managing Service Quality,volume 4,issue 4
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Total Quality and Management: A Second Conversation
Managing Service Quality,volume 4,issue 4 , Vol. 4, Iss. 4, 1994-04 , pp.
BS 5750 - History Shooting Quality in the Foot
Managing Service Quality,volume 4,issue 4 , Vol. 4, Iss. 4, 1994-04 , pp.
Training People to Deliver Service Excellence in British Airways
Managing Service Quality,volume 4,issue 4 , Vol. 4, Iss. 4, 1994-04 , pp.
Customer Retention at Milliken: Developing Long-term Relationships
By Cottrell Susan J.R. in (1994)
Managing Service Quality,volume 4,issue 4 , Vol. 4, Iss. 4, 1994-04 , pp.
TQM at the University of Pennsylvania
By Kleindorfer Paul R in (1994)
Managing Service Quality,volume 4,issue 4 , Vol. 4, Iss. 4, 1994-04 , pp.
By Scheuing Eberhard E,Edvardsson Bo in (1994)
Managing Service Quality,volume 4,issue 4 , Vol. 4, Iss. 4, 1994-04 , pp.
Problems and Pitfalls of Customer Service Initiatives
By Macaulay Steve,Cook Sarah in (1994)
Managing Service Quality,volume 4,issue 4 , Vol. 4, Iss. 4, 1994-04 , pp.
Service Excellence - The Role of Information Technology
By Jackson David,Humble John in (1994)
Managing Service Quality,volume 4,issue 4 , Vol. 4, Iss. 4, 1994-04 , pp.
Managing People and Quality in a Climate of Change
Managing Service Quality,volume 4,issue 4 , Vol. 4, Iss. 4, 1994-04 , pp.
The Route to Total Quality Management - Part Two
Managing Service Quality,volume 4,issue 4 , Vol. 4, Iss. 4, 1994-04 , pp.