Period of time: 2014年5期
Publisher: Emerald Group Publishing Ltd
Founded in: 1990
Total resources: 114
ISSN: 0960-4529
Subject: F2 Economic Planning and Management
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
Managing Service Quality,volume 6,issue 5
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TQM - does it always work? Some reasons for disappointment
Managing Service Quality,volume 6,issue 5 , Vol. 6, Iss. 5, 1996-05 , pp.Stepping up to the challenge of change
By Ransom Gary,Knighton Tom in (1996)
Managing Service Quality,volume 6,issue 5 , Vol. 6, Iss. 5, 1996-05 , pp.The ethical route to service quality at John Lewis Partnership
Managing Service Quality,volume 6,issue 5 , Vol. 6, Iss. 5, 1996-05 , pp.AT&T (UK): negotiating quality through customer communications
Managing Service Quality,volume 6,issue 5 , Vol. 6, Iss. 5, 1996-05 , pp.How Skandia AFS defines and grows its customer base
Managing Service Quality,volume 6,issue 5 , Vol. 6, Iss. 5, 1996-05 , pp.That'll be the Daewoo: giving the customers just what they want
By Farrell Patrick,Dawson Charles in (1996)
Managing Service Quality,volume 6,issue 5 , Vol. 6, Iss. 5, 1996-05 , pp.Do It All's loyalty programme - and its impact on customer retention
By Clayton-Smith David in (1996)
Managing Service Quality,volume 6,issue 5 , Vol. 6, Iss. 5, 1996-05 , pp.Managing quality in a UK local authority: the Leicester experience
By Farrell Charles,Ho Samuel K in (1996)
Managing Service Quality,volume 6,issue 5 , Vol. 6, Iss. 5, 1996-05 , pp.The route to TQM at American Express
Managing Service Quality,volume 6,issue 5 , Vol. 6, Iss. 5, 1996-05 , pp.Customer-centred growth: five strategies for building competitive advantage
By Whiteley Richard,Hessan Diane in (1996)
Managing Service Quality,volume 6,issue 5 , Vol. 6, Iss. 5, 1996-05 , pp.