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Period of time: 2014年1期
Publisher: Emerald Group Publishing Ltd
Founded in: 1990
Total resources: 114
ISSN: 0960-4529
Subject: F2 Economic Planning and Management
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
Managing Service Quality,volume 7,issue 1
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Customer valuation as a foundation for growth
By McDougall Duncan,Wyner Gordon,Vazdauskas David in (1997)
Managing Service Quality,volume 7,issue 1 , Vol. 7, Iss. 1, 1997-01 , pp.![](/images/ico/ico5.png)
Customer satisfaction: the Xerox Canada story
Managing Service Quality,volume 7,issue 1 , Vol. 7, Iss. 1, 1997-01 , pp.![](/images/ico/ico5.png)
Avis - where employees take ownership of customer service
Managing Service Quality,volume 7,issue 1 , Vol. 7, Iss. 1, 1997-01 , pp.![](/images/ico/ico5.png)
Customer focus - a commercial imperative
Managing Service Quality,volume 7,issue 1 , Vol. 7, Iss. 1, 1997-01 , pp.![](/images/ico/ico5.png)
Practice of excellent companies in the real estate industry
By Mercer Cynthia L,Kleiner Brian H in (1997)
Managing Service Quality,volume 7,issue 1 , Vol. 7, Iss. 1, 1997-01 , pp.![](/images/ico/ico5.png)
Practices of excellent companies in the retail industry
By Vere Sherrie La,Kleiner Brian H in (1997)
Managing Service Quality,volume 7,issue 1 , Vol. 7, Iss. 1, 1997-01 , pp.![](/images/ico/ico5.png)
Practical steps to empowered complaint management
By Cook Sarah,Macaulay Steve in (1997)
Managing Service Quality,volume 7,issue 1 , Vol. 7, Iss. 1, 1997-01 , pp.![](/images/ico/ico5.png)
SERVQUAL and the Northern Ireland hotel sector: a comparative analysis - part 2
By Gabbie Olive,O'Neill Martin A in (1997)
Managing Service Quality,volume 7,issue 1 , Vol. 7, Iss. 1, 1997-01 , pp.![](/images/ico/ico5.png)
By Willoughby Stephen C,Wilson D.K. in (1997)
Managing Service Quality,volume 7,issue 1 , Vol. 7, Iss. 1, 1997-01 , pp.![](/images/ico/ico5.png)
Quality improvement in a safety, engineering and management consultancy - part 1
By Dale B.G.,Harte H.G. in (1997)
Managing Service Quality,volume 7,issue 1 , Vol. 7, Iss. 1, 1997-01 , pp.