International Journal of Electronic Customer Relationship Management,volume 7,issue 1  (05-2013)

Period of time： 2013年1期

Publisher： Inderscience Publishers

Founded in： 2007

Total resources： 5

ISSN： 1750-0664

Subject： TN Radio Electronics, Telecommunications Technology

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International Journal of Electronic Customer Relationship Management,volume 7,issue 1

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What hooks customers into using online reservation portals: a multichannel perspective

By Al-Hawari Mohammad Ahmad in (2013)

International Journal of Electronic Customer Relationship Management,volume 7,issue 1 , Vol. 7, Iss. 1, 2013-05 , pp. 1-20

Inderscience Publishers

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Factors influencing adoption of relationship marketing practices for overall growth of firm: an ISM-based model validation

By Gupta Ashish,Sahu G.P. in (2013)

International Journal of Electronic Customer Relationship Management,volume 7,issue 1 , Vol. 7, Iss. 1, 2013-05 , pp. 21-44

Inderscience Publishers

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Concerns vital for mobile CRM in banking: a qualitative study

By Awasthi Preety,Sangle Purnima S. in (2013)

International Journal of Electronic Customer Relationship Management,volume 7,issue 1 , Vol. 7, Iss. 1, 2013-05 , pp. 45-67

Inderscience Publishers

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Linkages between CRM technologies, knowledge applications and first call resolution in inbound call centres

By Abdullateef Aliyu Olayemi,Mokhtar Sany Sanuri Mohd,Yusoff Rushami Zien in (2013)

International Journal of Electronic Customer Relationship Management,volume 7,issue 1 , Vol. 7, Iss. 1, 2013-05 , pp. 68-86

Inderscience Publishers

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Total 4 item(s)