OR Spectrum,volume 26,issue 3  (07-2004)

Period of time: 2004年3期

Publisher: Springer Publishing Company

Founded in: 1979

Total resources: 13

ISSN: 0171-6468

Subject: C93 Management

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OR Spectrum,volume 26,issue 3

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The impact of retrials on call center performance

By Aguir Salah,Karaesmen Fikri,Akşin O.,Chauvet Fabrice in (2004)

OR Spectrum,volume 26,issue 3 , Vol. 26, Iss. 3, 2004-07 , pp. 353-376

Springer Publishing Company

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