Integrating employee, customer and shareholder value through an enterprise performance model: an opportunity for financial services

Author： Payne Adrian   Holt Sue   Frow Pennie  

Publisher： Emerald Group Publishing Ltd

ISSN： 0265-2323

Source： The International Journal of Bank Marketing, Vol.18, Iss.6, 2000-06, pp. : 258-273

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract

Related content

Relationship Value Management: Exploring the Integration of Employee, Customer and Shareholder Value and Enterprise Performance Models

By Payne Adrian   Holt Sue   Frow Pennie  

Journal of Marketing Management, Vol. 17, Iss. 7-8, 2001-08 ,pp. : 785-817

Routledge Ltd

Access to resources Recommend Favorite

Customer retention in retail financial services: an employee perspective

By Farquhar Jillian Dawes  

The International Journal of Bank Marketing, Vol. 22, Iss. 2, 2004-03 ,pp. : 86-99

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

The influence of customer perceptions on financial performance in financial services

By Liang Chiung-Ju   Wang Wen-Hung   Farquhar Jillian Dawes  

The International Journal of Bank Marketing, Vol. 27, Iss. 2, 2009-02 ,pp. : 129-149

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Increasing shareholder value through building Customer and Brand Equity

By Bick Geoffrey N. C.  

Journal of Marketing Management, Vol. 25, Iss. 1-2, 2009-02 ,pp. : 117-141

Routledge Ltd

Access to resources Recommend Favorite

Strategic Marketing: Balancing Customer Value with Shareholder Value

By Zinkin John  

The Marketing Review, Vol. 6, Iss. 2, 2006-06 ,pp. : 163-181

Westburn Publishers Ltd

Access to resources Recommend Favorite