Management's perception of total quality service in the banking sector of a developing economy - a critical analysis

Author: Sureshchandar G.S.   Rajendran Chandrasekharan   Anantharaman R.N.   Kamalanabhan T.J.  

Publisher: Emerald Group Publishing Ltd

ISSN: 0265-2323

Source: The International Journal of Bank Marketing, Vol.20, Iss.4, 2002-06, pp. : 181-196

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Abstract