The impact of fraud prevention on bank-customer relationships: An empirical investigation in retail banking

Author： Hoffmann Arvid O.I.   Birnbrich Cornelia  

Publisher： Emerald Group Publishing Ltd

ISSN： 0265-2323

Source： The International Journal of Bank Marketing, Vol.30, Iss.5, 2012-07, pp. : 390-407

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract

Related content

The management of customer relationships as assets in the retail banking sector

By Persson Andreas  

Journal of Strategic Marketing, Vol. 19, Iss. 1, 2011-02 ,pp. : 105-119

Routledge Ltd

Access to resources Recommend Favorite

How to recover trust in the banking industry? A game theory approach to empirical analyses of bank and corporate customer relationships

By Dahlstrom Robert   Nygaard Arne   Kimasheva Maria   Ulvnes Arne M.  

The International Journal of Bank Marketing, Vol. 32, Iss. 4, 2014-05 ,pp. : 268-278

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

An empirical evaluation of US bank customer perceptions of the impact of technology on service delivery in the banking sector

By Joseph Mathew   Stone George  

International Journal of Retail & Distribution Management, Vol. 31, Iss. 4, 2003-04 ,pp. : 190-202

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

A conceptualisation of a customer-bank bond in the context of the twenty-first century UK retail banking industry

By Ahmad Rizal  

The International Journal of Bank Marketing, Vol. 23, Iss. 4, 2005-06 ,pp. : 317-333

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Determinants of customer satisfaction in retail banking

By Levesque Terrence   McDougall Gordon H.G.  

The International Journal of Bank Marketing, Vol. 14, Iss. 7, 1996-07 ,pp. : 12-20

Emerald Group Publishing Ltd

Access to resources Recommend Favorite