Consumer Awareness and Complaining Behaviour

ISSN： 0309-0566

Source： European Journal of Marketing, Vol.20, Iss.7, 1993-12, pp. : 43-49

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract

Related content

Consumer politeness and complaining behavior

By Lerman Dawn

Journal of Services Marketing, Vol. 20, Iss. 2, 2006-02 ,pp. : 92-100

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

A cross-national investigation of university students' complaining behaviour and attitudes to complaining

By Ferguson Graham Phau Ian

Journal of International Education in Business, Vol. 5, Iss. 1, 2012-05 ,pp. : 50-70

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

The effects of customer service on consumer complaining behavior

By Blodgett Jeffrey G Wakefield Kirk L Barnes James H

Journal of Services Marketing, Vol. 9, Iss. 4, 1995-04 ,pp. : 31-42

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Consumer complaining to firms: the determinants of channel choice

By Mattila Anna S Wirtz Jochen

Journal of Services Marketing, Vol. 18, Iss. 2, 2004-02 ,pp. : 147-155

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

The 'Net Effect' on Bank Customer Complaining Behaviour

By Stewart Kate McCabe Edel

The Marketing Review, Vol. 6, Iss. 1, 2006-03 ,pp. : 41-53

Westburn Publishers Ltd

Access to resources Recommend Favorite