Customer empowerment and relationship outcomes in healthcare consultations

Author： Ouschan Robyn Sweeney Jillian Johnson Lester

ISSN： 0309-0566

Source： European Journal of Marketing, Vol.40, Iss.9-10, 2006-09, pp. : 1068-1086

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract

Related content

Customer relationship management and networked healthcare in the pharmaceutical industry

By Bhalla Gagan Evgeniou Theodoros Lerer Leonard

International Journal of Medical Marketing, Vol. 4, Iss. 4, 2004-09 ,pp. : 370-379

Palgrave Macmillan Ltd

Access to resources Recommend Favorite

Achieving customer satisfaction in services firms via branding capability and customer empowerment

By O'Cass Aron Ngo Liem Viet

Journal of Services Marketing, Vol. 25, Iss. 7, 2011-10 ,pp. : 489-496

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Relationship marketing and customer loyalty

By Ndubisi Nelson Oly

Marketing Intelligence & Planning, Vol. 25, Iss. 1, 2007-02 ,pp. : 98-106

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Customer relationship management: the evolving role of customer data

By Saarijärvi Hannu Karjaluoto Heikki Kuusela Hannu

Marketing Intelligence & Planning, Vol. 31, Iss. 6, 2013-09 ,pp. : 584-600

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Outsourcing of customer relationship management: implications for customer satisfaction

By Graf Michael Schlegelmilch Bodo B. Mudambi Susan M. Tallman Stephen

Journal of Strategic Marketing, Vol. 21, Iss. 1, 2013-02 ,pp. : 68-81

Routledge Ltd

Access to resources Recommend Favorite