Analysing firms' failures as determinants of consumer switching intentions: The effect of moderating factors

Author： AntÂ¾n Carmen Camarero Carmen Carrero Mirtha

ISSN： 0309-0566

Source： European Journal of Marketing, Vol.41, Iss.1-2, 2007-01, pp. : 135-158

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract

Related content

Consumer complaining to firms: the determinants of channel choice

By Mattila Anna S Wirtz Jochen

Journal of Services Marketing, Vol. 18, Iss. 2, 2004-02 ,pp. : 147-155

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

The effect of attitude and perception on consumer complaint intentions

By Kim Chulmin Kim Sounghie Im Subin Shin Changhoon

Journal of Consumer Marketing, Vol. 20, Iss. 4, 2003-07 ,pp. : 352-371

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Analysing the effect of satisfaction and previous visits on tourist intentions to return

By Alegre Joaquín Cladera Magdalena

European Journal of Marketing, Vol. 43, Iss. 5-6, 2009-05 ,pp. : 670-685

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

The effect of word of mouth on services switching: Measurement and moderating variables

By Wangenheim Florian v Bayón Tomás

European Journal of Marketing, Vol. 38, Iss. 9-10, 2004-09 ,pp. : 1173-1185

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Organizational learning and entrepreneurship in family firms: exploring the moderating effect of ownership and cohesion

By Zahra Shaker

Small Business Economics, Vol. 38, Iss. 1, 2012-01 ,pp. : 51-65

Springer Publishing Company

Access to resources Recommend Favorite