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Emerald Group Publishing Ltd

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Service competitiveness - An international benchmarking comparison of service practice and performance in Germany, UK and USA

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Emerald Group Publishing Ltd

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Application of data envelop analysis in benchmarking

By Madu Christian N   Kuei Chu-Hua  

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Using pattern matching for the international benchmarking of production practices

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Benchmarking: An International Journal, Vol. 8, Iss. 1, 2001-03 ,pp. : 35-47

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Performance improvement of international roaming service - A benchmarking study

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