![](/images/ico/ico_close.png)
![](/images/ico/ico5.png)
Author: Levenburg Nancy M.
Publisher: Emerald Group Publishing Ltd
ISSN: 1463-5771
Source: Benchmarking: An International Journal, Vol.13, Iss.3, 2006-05, pp. : 355-373
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
Abstract
Related content
![](/images/ico/ico_close.png)
![](/images/ico/ico5.png)
Best practice customer service
By Oakland John S. Ore David Beardm
Total Quality Management, Vol. 6, Iss. 2, 1995-05 ,pp. :
![](/images/ico/ico_close.png)
![](/images/ico/ico5.png)
![](/images/ico/ico_close.png)
![](/images/ico/ico5.png)
![](/images/ico/ico_close.png)
![](/images/ico/ico5.png)