Managing customer satisfaction: a best practice perspective

By Zairi Mohamed  

The TQM Magazine, Vol. 12, Iss. 6, 2000-06 ,pp. : 389-394

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Commercial service charge management: benchmarking best practice

By Eccles Timothy   Holt Andrew   Zatolokina Anastasia  

Journal of Corporate Real Estate, Vol. 13, Iss. 4, 2011-11 ,pp. : 200-215

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Benchmarking customer service on the internet: best practices from family businesses

By Levenburg Nancy M.  

Benchmarking: An International Journal, Vol. 13, Iss. 3, 2006-05 ,pp. : 355-373

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Today's UK professional association library and information service: Challenges and best practice

By Madden Maryna Jean  

Aslib Proceedings: new information perspectives, Vol. 60, Iss. 6, 2008-11 ,pp. : 556-569

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Management control of service innovation activities: an exploratory investigation of best practice

By Aas Tor Helge  

International Journal of Services Technology and Management, Vol. 16, Iss. 3-4, 2011-12 ,pp. : 318-336

Inderscience Publishers

Access to resources Recommend Favorite