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Emerald Group Publishing Ltd

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Total quality management contrasts in manufacturing and service industries

By Huq Ziaul   Stolen Justin D  

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Studying the impact of total quality management in service industries

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Quality management in the Australian service industry: progress or problems?

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Total Quality Management, Vol. 7, Iss. 1, 1996-02 ,pp. : 93-108

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Quality practices and customer/supplier management in Australian service organizations

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