Studying the impact of total quality management in service industries

Author： Talib Faisal   Rahman Zillur  

Publisher： Inderscience Publishers

ISSN： 1746-6474

Source： International Journal of Productivity and Quality Management, Vol.6, Iss.2, 2010-08, pp. : 249-268

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract

Related content

Total quality management contrasts in manufacturing and service industries

By Huq Ziaul   Stolen Justin D  

International Journal of Quality & Reliability Management, Vol. 15, Iss. 2, 1998-02 ,pp. : 138-161

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Total service quality management

By Peters V John  

Managing Service Quality, Vol. 9, Iss. 1, 1999-01 ,pp. : 6-12

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Quality management in Australian service industries

By Beaumont Nicholas   Sohal Amrik  

Benchmarking: An International Journal, Vol. 6, Iss. 2, 1999-02 ,pp. : 107-125

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Impact of total quality management on productivity

By Khan Jamshed H  

The TQM Magazine, Vol. 15, Iss. 6, 2003-10 ,pp. : 374-380

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Quality management in service firms: sustaining structures of total quality service

By Gupta Atul   McDaniel Jason C   Herath S Kanthi  

Managing Service Quality, Vol. 15, Iss. 4, 2005-04 ,pp. : 389-402

Emerald Group Publishing Ltd

Access to resources Recommend Favorite