Author: Box Simon Platts Ken
Publisher: Emerald Group Publishing Ltd
ISSN: 1463-7154
Source: Business Process Management Journal, Vol.11, Iss.4, 2005-08, pp. : 370-387
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
Abstract
Related content
By Bucher Tobias Winter Robert
Business Process Management Journal, Vol. 15, Iss. 4, 2009-07 ,pp. :
By Llewellyn Nick Armistead Colin
International Journal of Service Industry Management, Vol. 11, Iss. 3, 2000-03 ,pp. :
Principles of business process management
Managing Service Quality, Vol. 6, Iss. 6, 1996-06 ,pp. :