Publisher： Emerald Group Publishing Ltd
Founded in： 1990
Total resources： 114
ISSN： 0960-4529
Subject： F2 Economic Planning and Management
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
Managing Service Quality
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Retaining customers after service failure recoveries: a contingency model
By Wang Kai-Yu,Hsu Li-Chun,Chih Wen-Hai in (2014)
Managing Service Quality , Vol. 24, Iss. 4, 2014-07 , pp.
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