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International Journal of Service Industry Management, Vol. 16, Iss. 4, 2005-09 ,pp. : 385-407

Emerald Group Publishing Ltd

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Service supply chain management in e-government operations

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Effects of e-government on service design as perceived by employees

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A procedure model for process oriented e-government projects

By Becker Joerg   Algermissen Lars   Niehaves Björn  

Business Process Management Journal, Vol. 12, Iss. 1, 2006-01 ,pp. : 61-75

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Benchmarking the e-government bulldozer: beyond measuring the tread marks

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