Getting users involved in aligning their needs with business processes models and systems

Author： Sousa Kenia   Mendonça Hildeberto   Lievyns Amandine   Vanderdonckt Jean  

Publisher： Emerald Group Publishing Ltd

ISSN： 1463-7154

Source： Business Process Management Journal, Vol.17, Iss.5, 2011-09, pp. : 748-786

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