A top-down approach to aligning business service centres with business processes

Author: Fisher Amit   Fournier Fabiana   Gilat Dagan   Rackham Guy   Razinkov Natalia   Wasserkrug Segev  

Publisher: Inderscience Publishers

ISSN: 1741-539X

Source: International Journal of Services Operations and Informatics, Vol.3, Iss.3-4, 2008-11, pp. : 207-220

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Abstract