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Author: Santos Fabiana Jack Nogueira Cappelli Claudia Santoro Flávia Maria Leite Julio Cesar Sampaio do Prado Batista Thaís Vasconcelos
Publisher: Emerald Group Publishing Ltd
ISSN: 1463-7154
Source: Business Process Management Journal, Vol.18, Iss.6, 2012-11, pp. : 964-991
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By Cappelli Claudia Santoro Flávia Maria Leite Julio Cesar Sampaio do Prado Batista Thais Medeiros Ana Luisa Romeiro Clarissa S.C.
Business Process Management Journal, Vol. 16, Iss. 4, 2010-01 ,pp. :
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