The impact of performance management on customers' expected logistics performance

By Forslund Helena  

International Journal of Operations & Production Management, Vol. 27, Iss. 8, 2007-07 ,pp. : 901-918

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Alcohol prevention: What can be expected of a harm reduction focused school drug education programme??

By Midford Richard   Cahill Helen   Ramsden Robyn   Davenport Gillian   Venning Lynne   Lester Leanne   Murphy Bernadette   Pose Michelle  

Drugs: Education, Prevention & Policy, Vol. 19, Iss. 2, 2012-04 ,pp. : 102-110

Informa Healthcare

Access to resources Recommend Favorite

Understanding and meeting the needs of our customers

By Skellett Colin  

Managing Service Quality, Vol. 5, Iss. 4, 1995-04 ,pp. : 22-24

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

From customers requirements to customers satisfaction – quality function deployment in service sector

By Sharma J.R.   Rawani A.M.  

International Journal of Productivity and Quality Management, Vol. 5, Iss. 4, 2010-05 ,pp. : 428-439

Inderscience Publishers

Access to resources Recommend Favorite

Meeting the Shanghai cooperation organisation's (SCO) challenges: what role can technology play?

By Grainger Stephen  

International Journal of Learning and Change, Vol. 7, Iss. 1-2, 2013-09 ,pp. : 68-85

Inderscience Publishers

Access to resources Recommend Favorite