How El Al Airlines transformed its service strategy with employee participation

ISSN： 1087-8572

Source： Strategy and Leadership, Vol.36, Iss.3, 2008-05, pp. : 21-25

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract

Related content

Malaysia Airlines' Corporate Vision and Service Quality Strategy

By Zaid Abdullah Mat

Managing Service Quality, Vol. 4, Iss. 6, 1994-06 ,pp. : 11-15

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Communicating a new corporate image during privatization: the case of El Al airlines

By Herstein Ram Mitki Yoram Jaffe Eugene D.

Corporate Communications: An International Journal, Vol. 13, Iss. 4, 2008-10 ,pp. : 380-393

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

HRM service practices: flexibility, quality and employee strategy

By Arrowsmith James McGoldrick Ann E

International Journal of Service Industry Management, Vol. 7, Iss. 3, 1996-03 ,pp. : 46-62

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Service-orientation of airlines: its impact on service-oriented behaviour of flight attendants and customer loyalty

By An Myungsook

International Journal of Services Sciences, Vol. 4, Iss. 2, 2011-02 ,pp. : 174-190

Inderscience Publishers

Access to resources Recommend Favorite

How Samsung Transformed Its Corporate R&D Center

By Park Sangmoon Gil Youngjoon

Research-Technology Management, Vol. 49, Iss. 4, 2006-07 ,pp. : 24-29

Industrial Research Institute, Inc

Access to resources Recommend Favorite