Relative efficacy of organizational support and personality traits in predicting service recovery and job performances: a study of frontline employees in Turkey

Author： Yavas Ugur   Karatepe Osman M.   Babakus Emin  

Publisher： Emerald Group Publishing Ltd

ISSN： 1660-5373

Source： Tourism Review, Vol.65, Iss.3, 2010-09, pp. : 70-83

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