Research note: Toward a reference process model for citizen-oriented evaluation of e-Government services

Author： Lee Habin Irani Zahir Osman Ibrahim H. Balci Asim Ozkan Sevgi Medeni Tunc D.

ISSN： 1750-6166

Source： Transforming Government: People, Process and Policy, Vol.2, Iss.4, 2008-08, pp. : 297-310

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