Proposing a reference process model for the citizen-centric evaluation of e-government services

Author: Tsohou Aggeliki   Lee Habin   Irani Zahir   Weerakkody Vishanth   Osman Ibrahim H.   Anouze Abdel L.   Medeni Tunc  

Publisher: Emerald Group Publishing Ltd

ISSN: 1750-6166

Source: Transforming Government: People, Process and Policy, Vol.7, Iss.2, 2013-05, pp. : 240-255

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Abstract