The importance of value and context for mobile CRM services in banking

By Awasthi Preety   Sangle Purnima S.  

Business Process Management Journal, Vol. 19, Iss. 6, 2013-11 ,pp. : 864-891

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Corporate reputation and perceived risk in professional engineering services

By Ewing Michael T   Caruana Albert   Loy Ernest Rinson  

Corporate Communications: An International Journal, Vol. 4, Iss. 3, 1999-03 ,pp. : 121-128

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Consumer's expectations from mobile CRM services: a banking context

By Sangle Purnima S.   Awasthi Preety  

Business Process Management Journal, Vol. 17, Iss. 6, 2011-11 ,pp. : 898-918

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Linking perceived value and loyalty in location-based mobile services

By Pura Minna  

Managing Service Quality, Vol. 15, Iss. 6, 2005-01 ,pp. : 509-538

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

The adoption of mobile value-added services: Investigating the influence of IS quality and perceived playfulness

By Wang Kai   Lin Chien-Liang  

Managing Service Quality, Vol. 22, Iss. 2, 2012-03 ,pp. : 184-208

Emerald Group Publishing Ltd

Access to resources Recommend Favorite