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Qualitative Market Research: An International Journal, Vol. 7, Iss. 2, 2004-02 ,pp. : 114-125

Emerald Group Publishing Ltd

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Service quality, relationship satisfaction, trust, commitment and business-to-business loyalty

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European Journal of Marketing, Vol. 41, Iss. 7-8, 2007-07 ,pp. : 836-867

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The effects of market orientation on trust and commitment: The case of the sponsorship business-to-business relationship

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European Journal of Marketing, Vol. 37, Iss. 3-4, 2003-04 ,pp. : 530-553

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Relationship marketing in online business-to-business markets: A pilot investigation of small UK manufacturing firms

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Eight steps to building a business-to-business relationship

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