Service quality, relationship satisfaction, trust, commitment and business-to-business loyalty

Author： Caceres Ruben Chumpitaz   Paparoidamis Nicholas G.  

Publisher： Emerald Group Publishing Ltd

ISSN： 0309-0566

Source： European Journal of Marketing, Vol.41, Iss.7-8, 2007-07, pp. : 836-867

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract

Related content

The effects of market orientation on trust and commitment: The case of the sponsorship business-to-business relationship

By Farrelly Francis   Quester Pascale  

European Journal of Marketing, Vol. 37, Iss. 3-4, 2003-04 ,pp. : 530-553

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Service quality, trust, commitment and service differentiation in business relationships

By Chenet Pierre   Dagger Tracey S.   O'Sullivan Don  

Journal of Services Marketing, Vol. 24, Iss. 5, 2010-01 ,pp. : 336-346

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Does experience matter?: Differences in relationship benefits, satisfaction, trust, commitment and loyalty for novice and experienced service users

By Dagger Tracey S.   O'Brien Timothy K.  

European Journal of Marketing, Vol. 44, Iss. 9-10, 2010-01 ,pp. : 1528-1552

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Communicating service quality: are business-to-business ads different?

By Green Corliss L  

Journal of Services Marketing, Vol. 12, Iss. 3, 1998-03 ,pp. : 165-176

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Assessing relationship quality in four business-to-business markets

By Ashnai Bahar   Smirnova Maria   Kouchtch Sergei   Yu Qionglei   Barnes Bradley R.   Naudé Peter  

Marketing Intelligence & Planning, Vol. 27, Iss. 1, 2009-02 ,pp. : 86-102

Emerald Group Publishing Ltd

Access to resources Recommend Favorite