![](/images/ico/ico_close.png)
![](/images/ico/ico5.png)
Author: Bontis Nick Booker Lorne D. Serenko Alexander
Publisher: Emerald Group Publishing Ltd
ISSN: 0025-1747
Source: Management Decision, Vol.45, Iss.9, 2007-10, pp. : 1426-1445
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
Abstract
Related content
![](/images/ico/ico_close.png)
![](/images/ico/ico5.png)
![](/images/ico/ico_close.png)
![](/images/ico/ico5.png)
![](/images/ico/ico_close.png)
![](/images/ico/ico5.png)
By Wang Yonggui Lo Hing-P. Hui Yer V.
Managing Service Quality, Vol. 13, Iss. 1, 2003-02 ,pp. :
![](/images/ico/ico_close.png)
![](/images/ico/ico5.png)
Service excellence in the banking industry
By Kim Seonmee Kleiner Brian H
Managing Service Quality, Vol. 6, Iss. 1, 1996-01 ,pp. :