Teamworking and service quality: the limits of employee involvement

ISSN： 0048-3486

Source： Personnel Review, Vol.28, Iss.5-6, 1999-05, pp. : 455-473

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract

Related content

Employee involvement and quality management

By Sun Hongyi Hui Ip Kee Tam Agnes Y.K. Frick Jan

The TQM Magazine, Vol. 12, Iss. 5, 2000-05 ,pp. : 350-354

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Employee involvement: a hierarchical conceptualisation of its effect on quality

By Sumukadas Narendar

International Journal of Quality & Reliability Management, Vol. 23, Iss. 2, 2006-01 ,pp. : 143-161

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

HRM service practices: flexibility, quality and employee strategy

By Arrowsmith James McGoldrick Ann E

International Journal of Service Industry Management, Vol. 7, Iss. 3, 1996-03 ,pp. : 46-62

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Links between service climate, employee commitment and employees' service quality capability

By Little Marie Mikic Dean Alison M.

Managing Service Quality, Vol. 16, Iss. 5, 2006-09 ,pp. : 460-476

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Antecedents and effects of emotional satisfaction on employee-perceived service quality

By Slåtten Terje

Managing Service Quality, Vol. 18, Iss. 4, 2008-07 ,pp. : 370-386

Emerald Group Publishing Ltd

Access to resources Recommend Favorite