Author： Armistead Colin Machin Simon
Publisher： Emerald Group Publishing Ltd
ISSN： 0144-3577
Source： International Journal of Operations & Production Management, Vol.17, Iss.9, 1997-09, pp. : 886-898
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
Abstract
Related content
Access to resources
Recommend
By Llewellyn Nick Armistead Colin
International Journal of Service Industry Management, Vol. 11, Iss. 3, 2000-03 ,pp. :
Principles of business process management
Managing Service Quality, Vol. 6, Iss. 6, 1996-06 ,pp. :