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By Meuter Matthew L.  

Services Marketing Quarterly, Vol. 34, Iss. 3, 2013-07 ,pp. : 240-256

Routledge Ltd

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Antecedents of travellers' electronic word-of-mouth communication

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Routledge Ltd

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Product type and word of mouth: a dyadic perspective

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Understanding the effectiveness of word-of-mouth: an elasticity perspective

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Drivers of in-group and out-of-group electronic word-of-mouth (eWOM)

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