Using quality function deployment in manufacturing strategic planning

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International Journal of Operations & Production Management, Vol. 16, Iss. 4, 1996-04 ,pp. : 35-48

Emerald Group Publishing Ltd

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A quality function deployment approach to internal benchmarking of critical success factors of strategic quality management

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Implementing Quality Function Deployment : A Systems Approach

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The TQM Magazine, Vol. 6, Iss. 6, 1994-06 ,pp. : 31-37

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