A quality function deployment approach to internal benchmarking of critical success factors of strategic quality management

Author: Karuppusami G.   Gandhinathan R.   Rao R. Venkata  

Publisher: Inderscience Publishers

ISSN: 1744-2370

Source: International Journal of Services and Operations Management, Vol.2, Iss.2, 2006-04, pp. : 178-201

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Abstract