Quality practices and perceptions of Valencian hospitality enterprises: an empirical analysis

Author: Camisón César   Flor Marisa   Cruz Sonia   Küster Inés  

Publisher: Emerald Group Publishing Ltd

ISSN: 0265-671X

Source: International Journal of Quality & Reliability Management, Vol.13, Iss.7, 1996-07, pp. : 79-92

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Abstract