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Total Quality Management, Vol. 8, Iss. 6, 1997-12 ,pp. : 361-374

Routledge Ltd

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Longitudinal analysis of quality management practices in Australian organizations

By Terziovski Mile   Sohal Amrik   Moss Simon  

Total Quality Management, Vol. 10, Iss. 6, 1999-08 ,pp. : 915-926

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An empirical investigation of relationship between total quality management practices and quality performance in Indian service companies

By Talib Faisal   Rahman Zillur   Qureshi M.N.  

International Journal of Quality & Reliability Management, Vol. 30, Iss. 3, 2013-03 ,pp. : 280-318

Emerald Group Publishing Ltd

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Quality practices and perceptions of Valencian hospitality enterprises: an empirical analysis

By Camisón César   Flor Marisa   Cruz Sonia   Küster Inés  

International Journal of Quality & Reliability Management, Vol. 13, Iss. 7, 1996-07 ,pp. : 79-92

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The role of quality practices in service organizations

By Gustafsson Anders   Nilsson Lars   Johnson Michael D  

International Journal of Service Industry Management, Vol. 14, Iss. 2, 2003-05 ,pp. : 232-244

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