Author: Westerman S.J. Shryane N.M. Crawshaw C.M. Hockey G.R.J. Wyatt-Millington C.W.
Publisher: Emerald Group Publishing Ltd
ISSN: 0265-671X
Source: International Journal of Quality & Reliability Management, Vol.15, Iss.1, 1998-01, pp. : 61-71
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